Media Center Master is developed and operated by one guy: Peter Souza. Since we'd much rather have my time go toward development than maintenance and support, I have to be somewhat
strict about the rules required for contacting me and getting support to make it more efficient for everyone to get support in a timely manner.
In general, the best way to get support
is to visit the support forums
and research if your question or problem is answered there already.
If it isn't, you should sign up for an account
and post your question so myself or others in the community can answer (and so others
can benefit from the answer in the future). There are rules for requesting support and for reporting bugs
, so make sure you
read carefully or your request may be deprioritized.
If you need to report a bug
, I require that all bugs be discussed and confirmed at the forums
first to legitimize them.
Please do not
post them to the Issue Tracker
first, or the issue will probably be dismissed outright. This way, we can verify that
what you're seeing is a bug and not a misconfiguration or misunderstanding of various features.
If you'd like to request a new feature
, you can do so at the Issue Tracker
. I'd ask that you take a look at the
feature request forum
and make sure it wasn't already requested or an automatically dishonored request (I won't create
foreign metadata fetchers
, for example). If there aren't any discussions about the feature you'd like to see added to
Media Center Master, and the feature doesn't already exist at the Issue Tracker, then feel free to add it! If it already exists at the Issue Tracker, make sure you click the star icon
next to the issue. This does two things: it adds to the star count (which I use as a vote of priority for the request) and it will make sure you receive e-mail notifications about
changes to that issue.
If you're having problems with the forums (such as not being able to sign up), have a private issue or question, or have an urgent issue about licensing, you may need to contact me
Finally, Twitter and Facebook are not well-suited for support. Please use the methods above instead!